Aside from avocados and buying a new car off the lot, there are few things that expire or depreciate faster than technology. Your website doesn’t expire that quickly but as each passing month and year there are lot of new changes and security issues that arise due to vulnerabilities in the software. Website monthly support and care provide extra level of assurance to protect your website and your customer. Our support team make sure all the technical integrities are taken care off, so you can relax and concentrate on our business outcomes and results.
Sorry No. We are premium WordPress support company. We only know WordPress and we know that deep and wide. We can recommend to our network of partners that can help in supporting your website that is not developed in WordPress.
No. We don’t use any contract we believe in our service offerings and earning your trust month after month. You can cancel your service with us at any time, risk free.
We accept all major credit cards including Mastercard, Visa. After signup, cards are auto-charged each month on a recurring basis until you decide to cancel or upgrade your plan. For agency plan customers we accept EFT as well.
Yes, it does matter. We definitely recommend working with a quality hosting provider for your website performance and uptime. If you need help in choosing one, please contact us our customer engagement manager will discuss the options available and put in touch with our recommended provider.
We offer a 100% fully guaranteed refund during the first 30 days of service. Once 30 days have passed, refunds are prorated for the remaining time left in the month.
SEO services are an exclusive benefit for our Partner Plan customers. SEO requires a good deal of human time to do correctly, and requires constant attention and care month after month. Any Basic Protect or Professional Protect Plan customers interested in working with our team for increasing organic rankings would require an upgrade to our Agency tier.
You can ask us as many support questions as you’d like, and if your request is covered by your site management plan, then we’ll take care of it right away. There’s no limit to the number of tasks we perform as long as it’s covered by your plan. Sometimes we’ll refer you to an article or send you a quick answer of our own. If your support request isn’t covered by your plan, we’ll give you an estimate for completing the work you need done, or can upgrade you to a plan with more services. In short, send us a note whenever you think we can make your life easier.
Yes! Hurray. We offer bulk discounts. Contact us for more details. Our friendly customer engagement manager will discuss this more in details and put together a proposal that best fits your needs. We also work with agencies.
We fix them and we go out our way to ensure compatibility before we update plugins, themes, or WordPress versions, but sometimes the results of an update are unexpected and things do break. In those rare cases, we quickly fix then and work with your developer or plugin author to patch the issue.
We have a reseller program. If you are interested in our reseller program, please email us your details with a brief introduction and why would you like to join our affiliate program.
We don’t and our digital agency firm does provide hosting with specialised WordPress hosting providers and have direct access to higher tier support at a number of hosts. We provide WordPress support only and we do this with passion.
Definitely, You can upgrade or downgrade at any time by contacting us.
Version control is a method we use to take extra special care of any changes that are being made to your website’s codebase. We make small, incremental changes that are tracked, documented, and can easily be rolled back if any bugs or issues are encountered after we make changes to your website.
Our headquarters is located in Sydney, Australia. We’re a distributed team with employee all over Australia and India.